Privacy Policy:

At SYNARX (“we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services, including sending text messages. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect
We may collect the following types of personal information when you interact with our website or services:

Contact Information: Name, phone number, email address, and mailing address.
Service Usage Data: Information about your use of our services, including message preferences and communication history.
Payment Information: When applicable, payment method details for transactions (e.g., credit card number, billing address).

2. How We Use Your Information
We use the personal information we collect for the following purposes:

Providing Services: To deliver the products, services, and features that you request from us, such as appointment reminders, order alerts, and customer support via text messages.
Communication: To contact you regarding your account, services, or other inquiries. This may include sending text messages for updates, promotions, or service-related notifications.
Improving Our Services: To better understand how you use our website and services and to enhance your experience.
Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Text Messaging Program
As part of our services, we may send text messages (SMS) to you for the following purposes:

Appointment reminders
Order updates or shipping notifications
Account-related notifications
Customer support
By providing your phone number and opting in, you consent to receive these types of text messages. You may opt out of receiving text messages at any time by replying “STOP” to any SMS you receive or by following the opt-out instructions provided in the message.

Message frequency may vary, and message and data rates may apply depending on your carrier and service plan.

If you need assistance with SMS-related inquiries, please reply with “HELP” or contact us at support@synarx.com.

4. Data Sharing and Disclosure
We value your privacy and are committed to not sharing your personal information with any third parties without your consent. We do not sell, rent, or trade your personal data to third parties. However, we may share information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our services, such as payment processors or messaging platforms. These third parties are obligated to keep your information confidential and only use it to perform services on our behalf.
Legal Requirements: We may disclose your information if required by law or to respond to valid legal requests (e.g., subpoenas, court orders).
We will not share your phone number or any other personal information for marketing purposes without your express consent.

5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we use commercially reasonable efforts to safeguard your data, no method of electronic storage or transmission is completely secure. Therefore, we cannot guarantee absolute security.

6. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you request to delete your account or data, we will take steps to remove it from our records, except where retention is required for legal or regulatory reasons.

7. Your Choices and Rights
You have the right to:

Opt-out: You may opt out of receiving text messages at any time by replying “STOP” to any SMS message or contacting us directly.
Access: You may request access to the personal information we hold about you and ask for a copy.
Correction: You may request to correct any inaccurate or incomplete information we have about you.
Deletion: You may request the deletion of your personal data, subject to certain exceptions under applicable law.
To exercise these rights, please contact us at support@synarx.com.

8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we do, we will post the revised Privacy Policy on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@synarx.com
Email: support@synarx.com

Contact Number
(415) 287-7156

Complaint Privacy Policy

At Synarx, we take your privacy seriously and are committed to ensuring that your personal data is handled securely and transparently. This section outlines how you can raise concerns or complaints about our data-handling practices and the steps we take to resolve them.

1.⁠ ⁠How to Submit a Privacy Complaint
If you believe that your personal data has been mishandled, that we are not in compliance with applicable privacy laws, or have any concerns regarding our privacy practices, you can file a formal complaint. You can submit a complaint through any of the following methods:

• By Email: Send your complaint to info@synarx.com. Please use the subject line: “Privacy Complaint.”
• ⁠By Phone: Call us directly at (415) 287-7156. Our team is available during 8am – 5pm.
• ⁠By Post: Mail your complaint to:
  5954 Old Cove Heath RdEupora, MS 39744, USA
  Attn: Privacy Officer

Please ensure your complaint includes the following information to help us address your concerns efficiently:

1.⁠ ⁠Your full name and contact information (email address, phone number, and/or mailing address).
2.⁠ ⁠A detailed description of the issue, including the date(s) of the incident, if applicable.
3.⁠ ⁠Any relevant documentation or evidence supporting your complaint (e.g., screenshots, correspondence).
4.⁠ ⁠Your desired resolution or outcome, if applicable.

2. What Happens After You File a Complaint?
Once we receive your complaint, we will:

1.⁠ ⁠Acknowledge Receipt:
– We will confirm receipt of your complaint within 1-2 business days via the contact method you provided.

2.⁠ ⁠Review and Investigation:
– Our Privacy Officer and/or designated data protection team will thoroughly investigate the matter.
– If additional information is required, we will contact you to gather the necessary details to proceed with our investigation.

3.⁠ ⁠Response and Resolution:
– We aim to resolve complaints and provide a formal response within 1-2 business days of acknowledgment.
– If the resolution requires more time due to the complexity of the issue, we will keep you updated throughout the process.

4.⁠ ⁠Follow-Up:
– After the issue is resolved, we may follow up with you to ensure that your concerns have been adequately addressed.

3. Your Rights as a Complainant
As part of our commitment to upholding your privacy rights, you are entitled to:

•⁠ ⁠Timely Responses: Receive updates and resolutions within the timelines mentioned above.
•⁠ ⁠Transparency: Understand how your complaint is being handled and what actions are being taken.
•⁠ ⁠Escalation Options: Escalate your complaint if you are unsatisfied with the outcome provided by Synarx.

4. Escalating Your Complaint
If you are not satisfied with the resolution or response provided, you may escalate the matter by contacting:

•⁠ ⁠Supervisory Authority or Regulatory Body:
– Contact your local data protection authority or the regulatory body responsible for overseeing privacy laws in your jurisdiction.
– Provide them with the details of your complaint and our resolution response.

•⁠ ⁠Legal Counsel:
– You may also consult with legal counsel to understand your rights and explore additional avenues for resolution.

5.⁠ ⁠Retention of Complaint Records
Synarx will maintain records of all privacy-related complaints and their resolutions for a period of 6 years. This is in compliance with applicable privacy laws and to ensure accountability. These records will include:

•⁠ ⁠The original complaint and supporting documentation.
•⁠ ⁠Communication records between you and Synarx regarding the complaint.
•⁠ ⁠Details of the investigation process and resolution provided.

We use this information to improve our privacy practices and ensure that similar issues are prevented in the future.

6.Commitment to Improvement*
Synarx uses complaints as an opportunity to refine our privacy policies, procedures, and systems. Your feedback helps us maintain the highest standards of data protection and customer satisfaction.